Delivery & Returns

DELIVERY

Is delivery free?

We offer free delivery on all UK orders.

Where do you ship?

At present, we ship within the UK.  

How long until I receive my order?

Orders are usually dispatched within 1-3 working days with tracked delivery. You can expect your order to be delivered within 2-5 days from dispatch, however delays may occur due to circumstances out of our control.

 

RETURNS

What is your returns policy?

Here at SANS-, we want to bring joy and serenity to your daily routine. If you feel we’ve missed the mark, please contact us - we always want to know what we could be doing better. We’ve detailed our return terms below, as well. If your issue isn’t applicable, send us a message, and we’ll be in touch to help.
Where do you ship?

My SANS- product is damaged or incorrect

A commitment to premium quality shapes all we do at SANS-. Faulty products are a rarity, so we want to hear about it. Please text us at +447830325516 or email us at hello@sanslondon.com if this applies to you. Our dedicated team will reply with the next steps.

I’d like an exchange

If you’d like to exchange your SANS- product(s), please text us at +447830325516 or email us at hello@sanslondon.com. Our dedicated team will reply with next steps.

I’d like to make a return

If you have changed your mind about your SANS- purchase before using it, please text us at +447830325516 or email us at hello@sanslondon.com. Our dedicated team will reply with next steps.