FAQs

  • Frequently Asked
  • Deodorant
  • Scents
  • Ingredients
  • Packaging
  • Subscription
  • Delivery & Returns
  • Can I track my order?

    Yes, you can. We will send you a tracking number via text and give you regular updates on the status of your order.

      

    Where do you ship?

    At present, we ship within the UK.

     

    What are your shipping rates?

    We offer free delivery on all UK orders.

     

    How does it work?

    Our starter pack comes with your desired Capsule colour and refill fragrance. You can then subscribe and receive your two selected refills every three months or at a frequency of your choosing.

     

    Is SANS- unisex?

    All SANS- scents are gender-neutral.

     

    Is your deodorant completely natural?

    Our deodorant is formulated using natural ingredients - nothing more, nothing less. Made with only what is necessary, it never compromises on quality or performance. It’s designed to give back to your body and the environment.

    Unlike standard aerosols, you won’t find aluminium, PEGs, parabens or phthalates in SANS- deodorant.

     

    How can I contact SANS-?

    You can text us at +447830325516. Our customer service hours are 9:30am to 6:00pm, Monday to Friday. We will try our best to reply to you within 24 hours during these times.

    You can also find us on Facebook and Instagram @sanslondon.

  • Is your deodorant completely natural?

    Our deodorant is formulated using natural ingredients - nothing more, nothing less. Made with only what is necessary, it never compromises on quality or performance. It’s designed to give back to your body and the environment.

    Unlike standard aerosols, you won’t find aluminium, PEGs, parabens or phthalates in SANS- deodorant.

     

    What can I expect when switching to a natural deodorant?

    Natural deodorant is a world apart from everyday aerosols. When you change to sustainable self-care, there will be a transition period as your body adapts.

    It’s worth persisting. Better yet, we’re here to support and guide you through your journey.

     

    Where should I store my deodorant?

    Store your SANS- deodorant out of direct sunlight and heat.

     

    Is SANS- unisex?

    All SANS- scents are gender-neutral.

     

    Will SANS- deodorant stop me sweating?

    Typical aerosols use aluminium salts to block the sweat glands. Our deodorants work with, not against, your natural processes, using diatomaceous earth to neutralise odours and absorb moisture.

    Diatomaceous earth is made from fossilised remains of tiny aquatic organisms called diatoms. This hard-working ingredient also draws out toxins and heavy metals from the body.

  • Are your scents natural?

    Our scents are formulated using natural ingredients only, capturing sensory natural experiences. You won’t find anything else in them.

     

    Are all your scents unisex?

    All SANS- scents are gender-neutral.

  • Is SANS- aluminium-free?

    Yes, we do not use any aluminium salts in our formulas.

    SANS- Capsules are made from aluminium. They are plastic-free, waste-free and designed to last a lifetime.

     

    Is SANS- sulphate-free?

    You won’t find any sulphates in SANS-.

     

    What ingredients do you use?

    You can explore all of our inspiring ingredients here.

     

    Are your products vegan and cruelty-free?

    We are proud to be vegan and cruelty-free, partnering with Vegan Society and PETA. We would absolutely never use animals to test any of our products or ingredients.

  • Is SANS- plastic-free?

    There is no plastic in SANS- products or packaging.

    The deodorant industry produces over 7 million kilograms of plastic waste every year. We wanted to push back against this and remove plastic from the equation, so we designed our beautiful aluminium Capsules - plastic-free and made to last a lifetime.

     

    Can I recycle my empty refills?

    Yes, all refills are made from FSC certified cardboard and can be recycled after use.

     

    Where is your deodorant made?

    Our deodorant is formulated and manufactured right here in the UK. From people to the environment, we’re dedicated to supporting local communities and making changes for good. Keep your eye on Notes to hear more about our projects and collaborations.

  • How does the subscription work?

    You start with a payment of £25 for your reusable Capsule and one refill. After this, you are billed £15 for each refill package, which includes two refills sent every three months or at a frequency of your choosing.

     

    What is a starter pack?

    Your starter pack comes with one Capsule in a colour of your choice and one refill in a scent of your choice.

  • What is your returns policy?

    Here at SANS-, we want to bring joy and serenity to your daily routine. If you feel we’ve missed the mark, please contact us - we always want to know what we could be doing better. You can find our return policy here, as well. If your issue isn’t applicable, please send us a message on +447830325516, and we’ll be in touch to help.

     

    Where do you ship?

    At present, we ship within the UK.

     

    Is delivery free?

    We offer free delivery on all UK orders.